Last updated: 1/11/2026
We’re a small-batch brand, and your satisfaction matters to us. If something isn’t right, let us know.
At BrainBuzz BBQ, we stand behind the quality of our products and want you to be confident in your purchase. Please review our refund and returns policy below.
Food & Consumable Products
Due to the nature of food products, we do not accept returns on opened or used items.
However, if there is a problem with your order, we will make it right.
Damaged or Incorrect Orders
If your order arrives:
- Damaged
- Defective
- Incorrect
- Missing items
Please contact us within 7 days of delivery with:
- Your order number
- A brief description of the issue
- Photos, if applicable
We will offer a replacement or refund at our discretion.
Satisfaction Guarantee
If you are unhappy with your purchase for any reason, reach out to us. We review concerns case by case and may offer a refund, replacement, or store credit.
Our goal is simple: great flavor and a great experience.
Non-Refundable Items
The following are not eligible for refunds:
- Opened or used food products (unless damaged or incorrect)
- Orders damaged due to incorrect shipping address provided by the customer
- Orders delayed due to carrier issues outside our control
Shipping Costs
Shipping fees are non-refundable, unless the return or refund is due to our error.
How to Request a Refund or Replacement
To request help with an order, contact us at:
Email: rob@brainbuzzbbq.com
Please include your order number and details about the issue.
Policy Updates
We reserve the right to update this policy at any time. Changes will be posted on this page.